Bocada Cloud surpasses 1,000 end customer environments, expanding independent data protection oversight for MSPs
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Expanded coverage across storage, disaster recovery, and PSA platforms helps managed service providers scale backup-as-a-service without adding headcount.
Bocada gives MSPs one independent oversight layer to manage data protection across every customer, so lean teams can spend less time hunting for problems and more time serving customers.”
— Matt Hall, CEO
SEATTLE, WA, UNITED STATES, November 10, 2026 /EINPresswire.com/ -- Bocada today announced that Bocada Cloud, its vendor-independent data protection observability platform for managed service providers (MSPs), now monitors more than 1,000 end customer environments. The milestone demonstrates how MSPs can oversee data protection health across customers using multiple backup, storage, and recovery platforms without adding operational overhead.
“Backup-as-a-service has a math problem. Every new customer brings a different mix of backup, storage and disaster recovery platforms, and adding a technician for every new tool eats into margins,” said Matt Hall, CEO of Bocada. “Bocada gives MSPs one independent oversight layer to manage data protection across every customer, so lean teams can spend less time hunting for problems and more time serving customers. Our 1,000-environment milestone reinforces that model, and we're continuing to invest in broader platform coverage and AI to automate more of their work every month.”
REINVESTING TO CUT MSP OVERHEAD
Since launching its current plan lineup in late 2025, Bocada has extended Bocada Cloud beyond backup oversight into storage, disaster recovery, and ticketing automation. Each addition targets a specific source of MSP overhead:
• Less ticket noise. Bocada Cloud routes failures to the right customer board across major PSA and ticketing platforms, including HaloPSA, ServiceNow, ConnectWise, and Autotask. Tickets close automatically when the next backup succeeds, and ticket creation pauses during maintenance windows.
• Fewer storage-driven failures and lower storage costs. MSPs can monitor usage and cost across NetApp ONTAP, Dell Data Domain, AWS S3, Wasabi, Backblaze, and more alongside the backup jobs that depend on them.
• Disaster recovery oversight. New monitoring coverage for Zerto and Azure Site Recovery puts disaster recovery activity in the same view as backup and storage.
• Unprotected resources caught before a customer finds them. Bocada compares a CMDB against backup coverage and flags resources with no protection policy or no successful backup.
• Faster QBRs and SLA evidence. Automated, MSP-branded reports document each customer’s data protection status against its SLA. Because reports can be scheduled in advance, MSPs enter each QBR with customer-ready evidence already prepared.
AI: FROM DIAGNOSIS TO REMEDIATION
AI takes the same goal further, reducing the manual work behind every failure. Bocada is building toward three levels of assistance: diagnosing problems, recommending fixes, and running approved fixes automatically. Bocada Cloud supports diagnosis and recommendations today, with automated remediation planned for 2027:
• Diagnosis. AI Missed Backup Analysis catches failures that never throw an error, flagging backup jobs that didn't run – or didn’t complete – when expected. Technicians can also ask the Bocada AI Agent, in plain language, what went wrong in a customer's environment.
• Recommended fixes. The AI Agent pairs the MSP's environment data with knowledge from Bocada's more than 20 years in data protection to recommend the right fix. Technicians decide what runs.
• Automated remediation, planned for 2027. Bocada plans to bring to Bocada Cloud the remediation workflows Bocada Enterprise customers use today, which run approved fixes and retry failed jobs without a technician stepping in.
AVAILABILITY
Bocada Cloud is available now with a free 30-day trial. MSPs and IT teams can start a trial at www.bocada.com.
ABOUT BOCADA
Bocada is the leading vendor-independent platform for monitoring backup, storage, and disaster recovery across any data protection product. It gives MSPs and enterprise IT teams a unified view of data protection health, with AI that diagnoses failures and automation that routes issues to the correct ticket queue. Bocada Cloud delivers this SaaS solution for MSPs and growing IT teams. Bocada Enterprise serves large organizations, including Fortune 500 companies, that require on-premises deployment at scale. Learn more at bocada.com.
Media contact: Laura Davis, Bocada, laura@bocada.com, +1-425-898-2400
Laura Davis
Bocada
+1 425-898-2400
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