This interview is with Jamie Frew, CEO at Carepatron.

Jamie Frew, CEO, Carepatron

Jamie, could you please tell us a little bit about yourself and your journey in the world of technology?

I've always had a deep passion for problem-solving and a belief in the power of innovation to create meaningful change, and I see technology as a tool that can simplify processes, improve lives, and push industries forward. Early in my career, I worked across various sectors, which gave me a unique understanding of how people, technology, and strategy intersect to drive success. When I co-founded Carepatron, it was born out of a vision to combine my passion for technology with a desire to improve healthcare accessibility. I saw an opportunity to leverage tech in a way that could truly transform the way healthcare is delivered, following a vision to democratize healthcare. I wanted to create a solution that empowered healthcare practitioners by streamlining their administrative work and giving them more time to focus on patient care. The path hasn’t been without challenges, but it’s been incredibly rewarding. We’re focused on building technology that not only enhances efficiency but also supports better care outcomes. My goal is to ensure that Carepatron makes healthcare more accessible, personalized, and efficient for practitioners and patients alike. It’s been an exciting journey, and I’m grateful to be part of a movement that’s shaping the future of healthcare through technology.

What pivotal moments in your career led you to become such a prominent voice in the tech industry?

Co-founding CarePatron has truly been a game-changer for me. We launched the company with a clear mission: to simplify healthcare delivery and give practitioners the tools they need to focus more on patient care. The decision to develop a comprehensive practice management software was not without its risks, but it was a calculated move grounded in the belief that technology could solve some of healthcare's most pressing challenges. It's a lifetime commitment I wish to never stray from. Another key breakthrough was embracing a fully remote team, which allowed us to attract top talent globally and scale our operations faster than we initially expected. This reinforced my belief in technology’s role in creating flexible, inclusive, and efficient workplaces.

Many of our readers are fascinated by the ever-evolving nature of technology. What would you say is the most significant technological advancement you've witnessed throughout your career, and how has it impacted your work?

One of the most significant technological advancements I've witnessed throughout my career is the rise of artificial intelligence (AI) and machine learning. It's fascinating to think that not long ago, AI was something we only saw in science fiction—many of us couldn't have predicted just how rapidly it would grow and integrate into our daily processes. In the past two years alone, the pace of AI's development has been nothing short of extraordinary, catching many off guard with its speed and impact across various industries.

At Carepatron, we've recently leveraged AI to develop tools like our AI Medical Transcription software, which has revolutionized how healthcare practitioners manage their workflows. This technology helps automate documentation, allowing practitioners to focus more on patient care instead of spending hours on paperwork. The impact is clear: AI can improve accuracy, reduce burnout, and free up valuable time for healthcare providers, ultimately leading to better patient outcomes.

Beyond healthcare, AI has transformed industries across the board by enabling businesses to analyze vast amounts of data, predict trends, and personalize services in ways that were unimaginable a decade ago. For me, witnessing how AI is applied to everyday tasks—turning complex processes into streamlined solutions—has been one of the most exciting developments. It's this intersection of technology and human-centered design that fuels my passion for creating solutions that empower people.

While I understand that there's still room for caution and improvement when it comes to AI, it's worth seeing as a tool that we can utilize rather than a threat as we learn to regulate it and promote its use ethically.

Adapting to change is crucial in the tech world. Can you share a time when you had to quickly learn a new technology or adapt to a major shift in the industry? What advice would you give others facing similar challenges?

We had always envisioned integrating AI into our platform, but the speed at which AI technology advanced required us to accelerate our plans. It became clear that AI was not just a trend but a core component of future healthcare systems, so we quickly pivoted to integrate it into our offerings, particularly in the development of our AI Medical Transcription software. Learning to effectively implement AI solutions required deep research, collaboration with experts, and a willingness to embrace a technology that was still relatively new in the healthcare space. There were moments of uncertainty—like any new technological shift—but we remained focused on the long-term potential it had to transform our services and empower practitioners. In the tech world, change is constant, and the ability to quickly adapt often determines your success. Be proactive in seeking out new knowledge and skill sets, even if they feel unfamiliar at first. Surround yourself with experts, foster a culture of innovation, and don't be afraid to take calculated risks. Most importantly, stay aligned with your mission. If you're solving a real problem and creating value for your users, learning and adapting to new technology becomes a natural part of that journey.

Building a successful tech business requires a deep understanding of the target audience. How do you approach identifying and understanding the needs of your users when developing new technologies or solutions?

Building a successful tech business truly begins with a deep understanding of your users' needs. At Carepatron, this approach has been central to everything we do, especially in healthcare, where the needs of practitioners and patients are diverse and ever-evolving. One of our biggest strengths is having a global, fully remote team, which has allowed us to gain a diverse and inclusive perspective on healthcare. Healthcare may be universal, but the challenges and nuances can vary greatly depending on location, culture, and systems in place.

To identify and understand the needs of our users, we actively engage with healthcare practitioners across the world, which gives us insights into how different healthcare systems operate, the pain points practitioners face, and what solutions could make their day-to-day workflows easier. Our team brings a variety of perspectives, and that global view helps us design technology that is both inclusive and adaptable to different healthcare environments.

My advice to other tech entrepreneurs is to approach product development with empathy and an open mind. Actively listen to your users, because their experience will guide you in creating more effective solutions. At the same time, having a global team or working with diverse perspectives helps ensure that you aren't developing in a vacuum. Understanding that healthcare is both universal and deeply personal has allowed us to create solutions that can scale across different regions while still addressing the unique needs of practitioners and patients.

Many aspiring tech entrepreneurs struggle with securing funding for their ventures. What advice would you give to those seeking investment for their tech startups?

Securing funding for a tech startup is challenging, but there are strategies that can make the process smoother. First, it's crucial to focus on solving a real problem with a clear market need. Investors want to see that your technology addresses something significant and that there is demand for your solution. Being able to clearly communicate the value your product brings is key. Equally important is finding investors who share your vision. Beyond the financial backing, you want partners who believe in your mission and are excited about the potential impact of your technology. Aligning with investors who understand and support your long-term goals can provide invaluable guidance and foster stronger relationships. Lastly, start small and show progress. You don't need to secure huge rounds of funding right away. Persistence, a strong pitch, and adaptability, as well as the ability to commit to what you say you will do, will be crucial as you move forward.

Thanks for sharing your knowledge and expertise. Is there anything else you'd like to add?

If you're interested in learning more about the work that we do at Carepatron, or in connecting further, feel free to reach out to me on LinkedIn or explore our website.